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Frequently Asked Questions

Top Questions

Where am I? What happened to old Livemocha?

How do I find my friends?

What happened to my old status or learning materials?

I found an error/issue in one of my lessons – how do I report it?

Does Livemocha have a mobile app?

Is Livemocha free?

Transitioning from the old version of Livemocha

I bought a Gold Key – what does that mean now?

How do I find my friends?

What happened to my old status or learning materials?

Mochapoints
Tokens
Course Progress
Teacher Score
Certificate
Messages
Flashcards
Culture wall
Badges

Can I still chat with native speakers?

I was in the middle of a course – where should I begin in the new lessons?

I can’t find lessons in the language I want to learn.

The new Livemocha experience

Lessons and learning

What is Livemocha’s learning methodology?

How are the lessons structured?

Can I see translations of my lessons in my native language?

Where are text editing tools for Expert Review module?

I found an error/issue in one of my lessons – how do I report it?

Can I learn more than one language?

Does Livemocha have a mobile app?

Where is the search function?

How do I get new language partners?

Helping others

Who are Language Experts?

Virtual Currencies

Is Livemocha free?

How do points work?

How do beans work?

How do I redeem my Daily Deal voucher?

Settings

Can I add a profile picture?

How do I turn the sound effects down or off?

How do I type accents, special characters or non-Latin alphabets?

How do I change my email address?

Technical Issues

What are the system requirements for using Livemocha?

I am unable to record my voice using my microphone.

I am unable to hear audio.

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Transitioning from the old version of Livemocha

What happened to my Gold Key pass?

We have converted your Gold Key into full, lifetime access to our Foundations Level 1 courses and all of our Starter Pack courses. Not only do you get more content than you got with a gold key, this access will never expire—so you can keep learning for life.

 

How do I find my friends?

Click on the “Language Partners” tab in the left-hand navigation.  If you were a member of the previous version of Livemocha, you will see your friends list there.  You can also add new Language Partners by rating someone as helpful and then sending them a language partner request after they’ve given you feedback on an exercise.

How do I get new Language Partners?

If you find that a community member’s feedback was helpful, give them a “thumbs up”! When you do, you will be given the option of inviting them to be a Language Partner. If/when they accept your invitation, you will then be able to see their submissions, specifically filter their work from that of the community at large, and exchange messages.

 

What happened to my old status or learning materials?

Mochapoints

If you had over 100 Mochapoints , we have gifted you a bundle of bonus points, equivalent in value to your bundle of Mochpoints – the more Mochapoints you had, the more points you get! You redeem your new points to unlock content and language activities.

Tokens
If you purchased tokens, their value will be converted to beans. Earned tokens were reflected in your Mochapoints on the old site, which are converted into points.

Course Progress

We now have an entirely new set of language lessons. This content bank grows bigger and bigger every single day, and we’re excited to introduce courses that are constantly being updated and becoming more customized to your learning needs and goals.

However, because we no longer offer our old courses, we are not able to provide you with your former course progress.

Teacher Score

We no longer use Teacher Score as a category.

We have transitioned our community members with a proven track record for being great helpers into the role of Livemocha Expert. Livemocha Experts can provide learners with text and audio reviews, as well as more detailed ratings.

Think you have what it takes to be a Livemocha Expert? Fill out this form to apply 

Certificate

We now have an entirely new set of language lessons, which means we no longer offer the courses in which you earned your certificate.  Certificates earned on the old version of Livemocha are not available on the new site.

Messages

This feature is coming soon.

Flashcards

While we do not currently offer Flashcards, you can look forward to a revamped and refreshed version of the Flashcard experience in the “Study Aids” section of the site. We have archived all of your old flashcard sets, and may use them in the future.

Culture Wall

We no longer offer a Culture Wall.

Badges

We do not use the same set of badges as we did previously.  If you earned over 100 Mochapoints, however, you will receive a bundle of points, equivalent in value to your bundle of Mochpoints – the more Mochapoints you had, the more points you get!

 

Can I still chat with native speakers?

Yes! You can send messages to any of your Language Partners. Just click on the message icon next to any language partner you wish to contact.

 

I was in the middle of a course – where should I begin in the new lessons?

We now have an entirely new (better!) set of language lessons. This content bank grows bigger and bigger every single day, and we’re excited to introduce lessons that are constantly being updated and becoming more customized to your learning needs and goals.

If you were in the middle of a course on the previous version of Livemocha, we suggest you use our leveling system to find an equivalent course to work on. Here’s how the levels in the Livemocha new experience match up with courses in the previous version of Livemocha:

Active Courses Basic Courses (101-202) New Livemocha experience
Starter Courses/Level 1 101-102 L1: FundamentalsL2: IntroductionL3: Beginner
Intermediate Courses/Level 2-3 201-202 L4: Intermediate
Upper Intermediate Courses/Level 4 L5: High Intermediate
Advanced Courses L6: Low advancedL7: Advanced
L8: High Advanced
L9: Superior

For more information about our how specific Active Courses map to our new Livemocha Foundations courses (even more great content than Active Courses), view the course outlines here:

(Italian and German course maps coming soon!)

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I can’t find lessons in the language I want to learn

Our goal with the new site is to host content for ANY and ALL languages around the world! ‪We’ve opened up our lesson ecosystem to talented authors, editors, and publishers worldwide. They add new lessons every single day, so our content library is constantly growing. Don’t see a lesson you want? Check back tomorrow!‬

If you have a specific request, contact us to let us know what you want to learn.

The New Livemocha Experience

What is Livemocha’s learning methodology?

Livemocha is structured around the Whole-Part-Whole methodology, a proven skills-based training system, which we adapted for language learning.  In this Whole-Part-Whole structure, you will learn by observing a new concept, breaking it down to learn how it works, and then trying it out for yourself.  This methodology is proven to help people learn languages faster – and make what you’ve learned stick longer. Learn more about Whole-Part-Whole

 

How are the lessons structured?

Every lesson includes 10 activities:

Introduction

Watch or listen to an example of the new concept, then answer a few questions to gauge your comprehension.

Vocabulary

Learn new vocabulary words using a series of flashcards.

Usage

Learn new language concepts (grammar, culture tips, etc) using a series of flashcards. The flashcards will include language rules, example, etc.

Practice

Practice  new vocabulary and usage concepts with interactive questions.  You can try them out as many times as you like.

Read/Write

Use what you’ve learned! Read a prompt and write a response. Then submit your work to native speakers and Language Experts for help and feedback.

Read/Speak

Use what you’ve learned! Read a prompt and record your response. Then submit your work to native speakers and Language Experts for help and feedback.

Listen/Write

Use what you’ve learned! Listen to a prompt or example and write your response. Then submit your work to native speakers and Language Experts for help and feedback.

Listen/Speak

Use what you’ve learned! Listen to a prompt or example and record your response. Then submit your work to native speakers and Language Experts for help and feedback.

Language Exchange

Practice your new skills in a real conversation with a native speaker.  You’ll be matched up with a practice partner and given a prompt to guide your conversation and help you remember what you’ve learned.

 

Can I see translations of my lessons in my native language?

Screen Shot 2013-02-05 at 10.48.47 AM (2)Yes! Most lessons (especially at the beginner levels) are translated into a number of languages, so that you can understand what’s going on.

Within each lesson, you will see a “translate” button in the right-hand corner of the player screen.  When you hold this button down, translations will appear.

Where are text editing tools for Expert Review module?

We acknowledge the importance of having copy/paste and text editing ability within the exercise review box. We are prioritizing this feature and will have it out as soon as possible. Thank you for your patience and for your hard work and diligence in the meantime!

 

I found an error/issue in one of my lessons – how do I report it?

Screen Shot 2013-02-05 at 10.16.48 AMIf you find errors or any other issues in your lessons,  report it directly to the lesson author by clicking on the flag icon in the bottom left of your exercise screen.

 

 

Can I learn more than one language?

Yes! You can switch between languages at anytime.  To take lessons in another language, go to the “Get Lessons” page, and click “Learn another language” in the top right corner.  There, you can change the language listed under “I am learning”. You can also get to this page by going to your profile and clicking on the “Language & Level” tab.

Any lessons you’ve worked on and/or purchased will always appear in your My Lessons page, so even if you change your learning language, you will still be able to go back and forth between lessons in any language.

 

Does Livemocha have a mobile app?

No, we currently don’t have a mobile app but we’re working on it. We’ll let you know when it arrives – stay tuned!

Where is the search function?

We’re building a brand new set of ways for you to connect and practice with native speakers and other learners. You will soon be able to see a list of your closest friends in your Livemocha profile, but for now, don’t worry – we’re still keeping track of your existing connections!

If you’d like to help us build this new and improved connections experience, fill out this survey and make your voice heard! Here’s the link: http://www.surveymonkey.com/s/Q5LJNQZ

Where am I? What happened to the old Livemocha?

With over 5 years of experience under our belt, we set out to rebuild and rethink Livemocha to be a more effective, flexible, and elegant language learning experience.

We’ve added new features, revamped old ones, and streamlined the learning experience in a beautiful new interface designed to make it easier than ever to learn, practice, and master a new language.


Who are Language Experts?

Language Experts are exceptional community members selected for their proven track record of providing consistently high-quality language feedback.

Language Experts can:

  • leave ratings, text and audio reviews on people’s exercises (non-Experts can only provide ratings)
  • earn points at a super-speed rate, so you can unlock more activities

Think you have what it takes to be a Language Expert? Fill out this form to apply.

 

Is Livemocha free?

All language content and activities on Livemocha are accessible using either points (which you earn) or beans (which you buy).

You can earn points by completing learning activities and helping others. The more helpful you are–rating other people’s exercises, volunteering as a language partner, etc–the more points you earn.  When you earn points, you’ll hear a “cha-ching!” sound and will see more points being added to your stack in the top left corner of every page. You can redeem your points for lessons, expert reviews, and more. (To give you a head start, all members are given a large amount of points for FREE when you come to the new site.)

If you don’t have time to earn the points you need to get what you want, you can always buy Beans, which will give you immediate access to anything on Livemocha.

 

How do points work?

You earn points by doing learning activities and helping others.  You can unlock almost everything on Livemocha – language lessons, activities, feedback, etc – with these earned points.

You will earn points as you move through each lesson (for example, you will earn points each time you answer a question) and by helping others by rating their exercises, volunteering as a language partner, etc. The more you learn and the more helpful you are, the more points you will earn! When you earn points, you’ll hear a “cha-ching!” sound and will see more points being added to your stack in the top left corner of every page.

Anytime you would like to unlock a new activity or piece of content, you will see the price in both beans (which you buy) and points (which you earn).  Click on the points icon to unlock something using your points.

 

How do beans work?

Beans are a Livemocha currency that you can buy, and they will give you immediate access to anything on Livemocha.  Any time you would like to unlock a new activity or piece of content, you will see the price in both beans (which you buy) and points (which you earn).  Click on the beans to use your beans to unlock the item you want.

If you do not have enough beans to purchase something, a modal will pop up that will allow you to buy bundles of beans. Once you have bought a bundle of beans, you can use them to purchase anything on the site.

 

How do I redeem my Daily Deal voucher?

We will redeem your daily deal voucher for you. In order for us to do so, please click on the “Home” button in this help portal in the upper left corner. Then click on “Report an Issue”.

As part of your message, please attach the PDF version of your voucher (or a screenshot of your voucher) to the message and we will take care of this right away.

 

Can I add a profile picture?

Yes! NOTE: All images that are uploaded to the website are put through a stringent confirmation process assuring that they do not contain offensive or inappropriate content.

 

How do I turn the sound effects down or off?

Screen Shot 2013-02-05 at 10.24.28 AMTo change the volume of your sound effects, go to your profile by clicking on your name  in the top left corner or by selecting “edit profile” when you click on the arrow by name in the top left corner.

Once you’re in your profile, go to the “Settings” tab, where you can change the volume of the sound effects or turn them off completely.

 

How do I type accents, special characters or non-Latin alphabets?

We recommend you familiarize yourself with the shortcuts and capabilities built directly into your computer.  Most Windows and Apple computers have excellent language and character support, and will provide you with the most comprehensive and flexible tools for typing in a different language.

Here are some resources to get you started:

Apple (OS Mountain Lion): http://support.apple.com/kb/PH11251

Windows: http://office.microsoft.com/en-us/support/switch-between-different-languages-by-using-the-language-bar-HA010362283.aspx#_Toc254691601

 

What are the system requirements for using Livemocha?

Livemocha requires no downloads or installs. You just need a few basic things (most of which should have come with your computer):

  • The most updated version of Flash. Download or update your Flash
  • Windows: XP SP3, Vista SP2, Windows 7, or Windows 8
  • Mac (Intel based only): Snow Leopard, Lion, Mountain Lion (OS X 10.6 or higher)
  • Firefox 16, Chrome 20, Safari 6 or greater
  • Adobe Flash Player, most recent version. Download or update your Flash
  • On Windows: 2.33GHz or faster x86-compatible processor OR Intel® Atom™ 1.6GHz or faster processor for netbooks
  • On Mac: Intel Core™ Duo 1.33GHz or faster processor
  • 1GB RAM or higher
  • 1024 x 768 display resolution or greater
  • High-Speed Internet connection (at least 768Kbps)
  • Speakers and microphone

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I am unable to record my voice using my microphone.

Work through each of the steps below to troubleshoot your recording issue:

1) Reset your browser and try again

2) Navigate to an exercise that requires you to record your voice.

3) If you see an Enable Microphone button, click it. You will be prompted with an Adobe Flash Player Setting popup. If you see this, click “Allow” and then close.(See screenshot below.)

 

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4) Click “Record Response” to start recording.

5) In Chrome, you may see a grey bar appear at the top of your browser that says “http://www.learn.livemocha.com/ wants to use your camera and microphone.” You must click Allow in order to record audio! (See screenshot below) You may need to click Allow two times!

 

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6) You are now recording!

What if I don’t see the grey bar mentioned in step 5?

1) Restart Chrome and start again.

2) The grey bar in Chrome can be easy to miss. Look at the image above. There, where the red arrow is pointing, you will see the bar that will contain the “Allow” button.

3) Check to see if you have denied Livemocha in the past.

  1. chrome://settings/content#media (Chrome Media Settings)
  2. In the modal, scroll down to the media area
  3. Click “Manage Exceptions…”
  4. Look to see if there is an entry for http://learn.livemocha.com:80. If there is, is the behavior marked as blocked? Clear the entry by clicking the “x” next to it.
  5. Restart Chrome and start again.

I am unable to hear audio.

Here are a set of steps you can go through to help alleviate audio issues.

1) Reset your computer

2) Try using Google Chrome as your browser

3) Clear your browser cache/cookies.

4) Download and install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/

5) Confirm that your audio works on other websites correctly – if you cannot hear audio on any website, check your speakers or headphones.

6) If you are using Google Chrome, make sure that you do not have Pep Flash activated. To check this, type in “chrome:plugins” in your URL bar and then look for a version of Flash that ends with “\pepflashplayer.dll”. Disable this version of Flash.

7) Make sure no installed program on your computer – like an antivirus program or firewall – are blocking any sort of connection to Livemocha.

8) Confirm that if you have two microphones on your computer that you set one of them as a primary microphone in your browser.

9) Make sure that you are not connected on a proxy internet connection. Recording will not work on this connection.

How do I change my email address?

We are working on adding a change email function to the Livemocha experience. While there is no current timeline for the release, we have it on our roadmap and will provide it for you as soon as it is available. In the meantime, you can still enjoy Livemocha with your current email address login. Thank you for your patience!