Frequently Asked Questions
Transitioning from the old version of Livemocha
The new Livemocha experience
Lessons and learning
Transitioning from the old version of Livemocha
I bought a Gold Key – what does that mean now?
If you have (or had) an active Gold Key subscription at the time of your migration from the legacy site to the new version of Livemocha, you will be granted lifetime access to lessons and courses in all of the languages that Livemocha offers, even after your Gold Key subscription expires – unlike the access allowed during your subscription on the legacy site, which was turned off at the end of your monthly or annual subscription.
How do I find my friends?
Click on the “Language Partners” tab in the left-hand navigation. If you were a member of the previous version of Livemocha, you will see your friends list there. You can also add new Language Partners by rating someone as helpful and then sending them a language partner request after they’ve given you feedback on an exercise.
How do I get new Language Partners?
If you find that a community member’s feedback was helpful, give them a “thumbs up”! When you do, you will be given the option of inviting them to be a Language Partner. If/when they accept your invitation, you will then be able to see their submissions, specifically filter their work from that of the community at large, and exchange messages.
What happened to my old status or learning materials?
If you had over 100 Mochapoints , we have gifted you a bundle of bonus points, equivalent in value to your bundle of Mochpoints – the more Mochapoints you had, the more points you get! You redeem your new points to unlock content and language activities.
We now have an entirely new set of language lessons. This content bank grows bigger and bigger every single day, and we’re excited to introduce courses that are constantly being updated and becoming more customized to your learning needs and goals.
However, because we no longer offer our old courses, we are not able to provide you with your former course progress.
We no longer use Teacher Score as a category.
We have transitioned our community members with a proven track record for being great helpers into the role of Livemocha Expert. Livemocha Experts can provide learners with text and audio reviews, as well as more detailed ratings.
Think you have what it takes to be a Livemocha Expert? Fill out this form to apply!
We now have an entirely new set of language lessons, which means we no longer offer the courses in which you earned your certificate. Certificates earned on the old version of Livemocha are not available on the new site.
This feature is coming soon.
While we do not currently offer Flashcards, you can look forward to a revamped and refreshed version of the Flashcard experience in the “Study Aids” section of the site. We have archived all of your old flashcard sets, and may use them in the future.
We no longer offer a Culture Wall.
We do not use the same set of badges as we did previously. If you earned over 100 Mochapoints, however, you will receive a bundle of points, equivalent in value to your bundle of Mochpoints – the more Mochapoints you had, the more points you get!
Can I still chat with native speakers?
Yes! You can send messages to any of your Language Partners. Just click on the message icon next to any language partner you wish to contact.
I was in the middle of a course – where should I begin in the new lessons?
We now have an entirely new (better!) set of language lessons. This content bank grows bigger and bigger every single day, and we’re excited to introduce lessons that are constantly being updated and becoming more customized to your learning needs and goals.
If you were in the middle of a course on the previous version of Livemocha, we suggest you use our leveling system to find an equivalent course to work on. Here’s how the levels in the Livemocha new experience match up with courses in the previous version of Livemocha:
|Active Courses||Basic Courses (101-202)||New Livemocha experience|
|Starter Courses/Level 1||101-102||L1: FundamentalsL2: IntroductionL3: Beginner|
|Intermediate Courses/Level 2-3||201-202||L4: Intermediate|
|Upper Intermediate Courses/Level 4||L5: High Intermediate|
|Advanced Courses||L6: Low advancedL7: Advanced|
|L8: High Advanced|
For more information about our how specific Active Courses map to our new Livemocha Foundations courses (even more great content than Active Courses), view the course outlines here:
(Italian and German course maps coming soon!)
I can’t find lessons in the language I want to learn
Our goal with the new site is to host content for ANY and ALL languages around the world! We’ve opened up our lesson ecosystem to talented authors, editors, and publishers worldwide. They add new lessons every single day, so our content library is constantly growing. Don’t see a lesson you want? Check back tomorrow!
If you have a specific request, contact us to let us know what you want to learn.
The New Livemocha Experience
What is Livemocha’s learning methodology?
Livemocha is structured around the Whole-Part-Whole methodology, a proven skills-based training system, which we adapted for language learning. In this Whole-Part-Whole structure, you will learn by observing a new concept, breaking it down to learn how it works, and then trying it out for yourself. This methodology is proven to help people learn languages faster – and make what you’ve learned stick longer. Learn more about Whole-Part-Whole
How are the lessons structured?
Every lesson includes 10 activities:
Watch or listen to an example of the new concept, then answer a few questions to gauge your comprehension.
Learn new vocabulary words using a series of flashcards.
Learn new language concepts (grammar, culture tips, etc) using a series of flashcards. The flashcards will include language rules, example, etc.
Practice new vocabulary and usage concepts with interactive questions. You can try them out as many times as you like.
Use what you’ve learned! Read a prompt and write a response. Then submit your work to native speakers and Language Experts for help and feedback.
Use what you’ve learned! Read a prompt and record your response. Then submit your work to native speakers and Language Experts for help and feedback.
Use what you’ve learned! Listen to a prompt or example and write your response. Then submit your work to native speakers and Language Experts for help and feedback.
Use what you’ve learned! Listen to a prompt or example and record your response. Then submit your work to native speakers and Language Experts for help and feedback.
Practice your new skills in a real conversation with a native speaker. You’ll be matched up with a practice partner and given a prompt to guide your conversation and help you remember what you’ve learned.
Can I see translations of my lessons in my native language?
Yes! Most lessons (especially at the beginner levels) are translated into a number of languages, so that you can understand what’s going on.
Where are text editing tools for Expert Review module?
We acknowledge the importance of having copy/paste and text editing ability within the exercise review box. We are prioritizing this feature and will have it out as soon as possible. Thank you for your patience and for your hard work and diligence in the meantime!
I found an error/issue in one of my lessons – how do I report it?
If you find errors or any other issues in your lessons, report it directly to the lesson author by clicking on the flag icon in the bottom left of your exercise screen.
Can I learn more than one language?
Yes! You can switch between languages at anytime. To take lessons in another language, go to the “Get Lessons” page, and click “Learn another language” in the top right corner. There, you can change the language listed under “I am learning”. You can also get to this page by going to your profile and clicking on the “Language & Level” tab.
Any lessons you’ve worked on and/or purchased will always appear in your My Lessons page, so even if you change your learning language, you will still be able to go back and forth between lessons in any language.
Does Livemocha have a mobile app?
Where is the search function?
We’re building a brand new set of ways for you to connect and practice with native speakers and other learners. You will soon be able to see a list of your closest friends in your Livemocha profile, but for now, don’t worry – we’re still keeping track of your existing connections!
If you’d like to help us build this new and improved connections experience, fill out this survey and make your voice heard! Here’s the link: http://www.surveymonkey.com/s/Q5LJNQZ
Where am I? What happened to the old Livemocha?
With over 5 years of experience under our belt, we set out to rebuild and rethink Livemocha to be a more effective, flexible, and elegant language learning experience.
We’ve added new features, revamped old ones, and streamlined the learning experience in a beautiful new interface designed to make it easier than ever to learn, practice, and master a new language.
Who are Language Experts?
Language Experts are exceptional community members selected for their proven track record of providing consistently high-quality language feedback.
Language Experts can:
- leave ratings, text and audio reviews on people’s exercises (non-Experts can only provide ratings)
- earn points at a super-speed rate, so you can unlock more activities
Think you have what it takes to be a Language Expert? Fill out this form to apply.
Is Livemocha free?
All language content and activities on Livemocha are accessible using either points (which you earn) or beans (which you buy).
You can earn points by completing learning activities and helping others. The more helpful you are–rating other people’s exercises, volunteering as a language partner, etc–the more points you earn. When you earn points, you’ll hear a “cha-ching!” sound and will see more points being added to your stack in the top left corner of every page. You can redeem your points for lessons, expert reviews, and more. (To give you a head start, all members are given a large amount of points for FREE when you come to the new site.)
How do points work?
You earn points by doing learning activities and helping others. You can unlock almost everything on Livemocha – language lessons, activities, feedback, etc – with these earned points.
You will earn points as you move through each lesson (for example, you will earn points each time you answer a question) and by helping others by rating their exercises, volunteering as a language partner, etc. The more you learn and the more helpful you are, the more points you will earn! When you earn points, you’ll hear a “cha-ching!” sound and will see more points being added to your stack in the top left corner of every page.
Anytime you would like to unlock a new activity or piece of content, you will see the price in both beans (which you buy) and points (which you earn). Click on the points icon to unlock something using your points.
How do beans work?
Beans are a Livemocha currency that you can buy, and they will give you immediate access to anything on Livemocha. Any time you would like to unlock a new activity or piece of content, you will see the price in both beans (which you buy) and points (which you earn). Click on the beans to use your beans to unlock the item you want.
If you do not have enough beans to purchase something, a modal will pop up that will allow you to buy bundles of beans. Once you have bought a bundle of beans, you can use them to purchase anything on the site.
How do I redeem my Daily Deal voucher?
We will redeem your daily deal voucher for you. In order for us to do so, please click on the “Home” button in this help portal in the upper left corner. Then click on “Report an Issue”.
Can I add a profile picture?
How do I turn the sound effects down or off?
To change the volume of your sound effects, go to your profile by clicking on your name in the top left corner or by selecting “edit profile” when you click on the arrow by name in the top left corner.
How do I type accents, special characters or non-Latin alphabets?
We recommend you familiarize yourself with the shortcuts and capabilities built directly into your computer. Most Windows and Apple computers have excellent language and character support, and will provide you with the most comprehensive and flexible tools for typing in a different language.
Here are some resources to get you started:
Apple (OS Mountain Lion): http://support.apple.com/kb/PH11251
What are the system requirements for using Livemocha?
Livemocha requires no downloads or installs. You just need a few basic things (most of which should have come with your computer):
- The most updated version of Flash. Download or update your Flash
- Windows: XP SP3, Vista SP2, Windows 7, or Windows 8
- Mac (Intel based only): Snow Leopard, Lion, Mountain Lion (OS X 10.6 or higher)
- Firefox 16, Chrome 20, Safari 6 or greater
- Adobe Flash Player, most recent version. Download or update your Flash
- On Windows: 2.33GHz or faster x86-compatible processor OR Intel® Atom™ 1.6GHz or faster processor for netbooks
- On Mac: Intel Core™ Duo 1.33GHz or faster processor
- 1GB RAM or higher
- 1024 x 768 display resolution or greater
- High-Speed Internet connection (at least 768Kbps)
- Speakers and microphone
I am unable to record my voice using my microphone.
Work through each of the steps below to troubleshoot your recording issue:
1) Reset your browser and try again
2) Navigate to an exercise that requires you to record your voice.
3) If you see an Enable Microphone button, click it. You will be prompted with an Adobe Flash Player Setting popup. If you see this, click “Allow” and then close.(See screenshot below.)
4) Click “Record Response” to start recording.
5) In Chrome, you may see a grey bar appear at the top of your browser that says “http://www.learn.livemocha.com/ wants to use your camera and microphone.” You must click Allow in order to record audio! (See screenshot below) You may need to click Allow two times!
6) You are now recording!
What if I don’t see the grey bar mentioned in step 5?
1) Restart Chrome and start again.
2) The grey bar in Chrome can be easy to miss. Look at the image above. There, where the red arrow is pointing, you will see the bar that will contain the “Allow” button.
3) Check to see if you have denied Livemocha in the past.
- chrome://settings/content#media (Chrome Media Settings)
- In the modal, scroll down to the media area
- Click “Manage Exceptions…”
- Look to see if there is an entry for http://learn.livemocha.com:80. If there is, is the behavior marked as blocked? Clear the entry by clicking the “x” next to it.
- Restart Chrome and start again.
I am unable to hear audio.
Here are a set of steps you can go through to help alleviate audio issues.
1) Reset your computer
2) Try using Google Chrome as your browser
3) Clear your browser cache/cookies.
4) Download and install the latest version of Adobe Flash: http://get.adobe.com/flashplayer/
5) Confirm that your audio works on other websites correctly – if you cannot hear audio on any website, check your speakers or headphones.
6) If you are using Google Chrome, make sure that you do not have Pep Flash activated. To check this, type in “chrome:plugins” in your URL bar and then look for a version of Flash that ends with “\pepflashplayer.dll”. Disable this version of Flash.
7) Make sure no installed program on your computer – like an antivirus program or firewall – are blocking any sort of connection to Livemocha.
8) Confirm that if you have two microphones on your computer that you set one of them as a primary microphone in your browser.
How do I change my email address?
We are working on adding a change email function to the Livemocha experience. While there is no current timeline for the release, we have it on our roadmap and will provide it for you as soon as it is available. In the meantime, you can still enjoy Livemocha with your current email address login. Thank you for your patience!