Our community members frequently reach out to us with suggestions and requests for tips that will help them have a better experience with Livemocha. Last month we got a great request from a Livemocha user asking us for tips on how to best use the Chat feature. I asked Nate Sooter, our Senior Account Manager, who is in charge of working with Livemocha users from across our customer base to help ensure that their experiences are successful and satisfying. Here’s what he had to say:
- Have a set of questions in mind before going to a conversation. Know the basics — “Where are you from? What do you do for work? Do you have any family members? What do you do for fun?”
- When in doubt, ask a question about the other person’s language, culture, music, food or country. Everyone LOVES talking about themselves, their country, or their culture. Asking these questions leads to great conversations. When the conversation stops, keep asking questions.
- Look at a member’s Mochapoints before sending a chat. Do they have more Mochapoints? Then they are more likely to chat.
- Take a shotgun approach to starting a chat. Ask 3 people at once to chat; usually only one of them (and maybe 2) will agree to chat. Sometimes you will have to ask up to 5 people before someone enters a chat. Just keep trying!
- Once you establish that you enjoy talking to someone, add them as a Livemocha friend and ask them for their contact information in Skype or MSN. It can be hit or miss seeing them online again at the right time on Livemocha; having them be a friend or a contact in another tool can help you have another conversation.
If you have any tips or suggestions that help you use Livemocha to its fullest, leave a comment below and share your ideas.